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We look forward to hearing from you! All we ask is that you follow our Code of Conduct when using this section, which is explained here.

Recent feedback and common questions

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Anonymous

Friday 24 February 2012

The documentary was amazing. I would like to buy it. Where can I buy it and how much does it cost

BBC

Dear Viewer,

Thank you for your message to our Contact Us site regarding An African Journey With Jonathan Dimbleby.

Whilst not all of the programmes which you see on our channels are commercially accessible, you may like to check DVD availability with the BBC Shop – www.bbcshop.com – or an alternative online or local retailer. In addition, for many shows, the programme-makers release related merchandise which you may find of interest.

Best wishes,

BBC Worldwide Channels

Husein

Monday 6 February 2012

Hello and Thanks For Everyone in BBC HD This Channell Is Helping me to Learn English Language I Want to Know is There a Difference Between BBC HD UK and BBC HD Nordic Especially In Showing Series and I want to Know are There Programmes That Never be Shown on BBC HD Nordic and Only Shown in BBC HD UK? Excuse me if My English Language is Poor.

BBC

Dear Husein,

Thank you for your message to our Contact Us site.

We are pleased to hear that you enjoy BBC HD in the Nordic region and that this channel is helping you learn English. Regarding the programmes shown on this channel, BBC HD in the Nordic region is part of BBC Worldwide Channels and as a commercial entity, BBC Worldwide does not automatically gain the rights to BBC programmes; rather we must bid for them with other broadcasters. Therefore, programmes shown on BBC HD in the UK will not automatically be shown on BBC HD in the Nordic region.

Best wishes,

BBC HD

Hamzah

Saturday 4 February 2012

Dear BBC,

Thanks a lot for the wonderful job of showcasing the OTHER side of Africa with the man himself; JONATHAN DIMBLEBY.

I am working on a bit of a similar project for Africa, (though not shooting video) and as such, I would like to be granted a chance to consult Mr. Jonathan Dimbleby on a range of things in the same regard.

Secondly or rather lastly, how possible is it for to access and own the full video series of "An African Journey With Jonathan Dimbleby"?

I'll very honoured and humbled to read or hear from you soon.

Thanks again.

BBC

Dear Hamzah,

Thank you for your message to our Contact Us site. Firstly, may we apologise for the delay in replying to you.

We are very pleased to hear how much you enjoyed this series. Whilst not all of the programmes which you see on our channels are commercially accessible, you may like to check DVD availability with the BBC Shop – www.bbcshop.com – or an alternative online or local retailer. In addition, for many shows, the programme-makers release related merchandise which you may find of interest and you may find this useful for your own project as unfortunately we do not have contact details for Jonathan Dimbleby to pass on to you.

Best wishes,

BBC Worldwide Channels

Husein

Monday 2 January 2012

Thanks a lot For Showing Life Series I Enjoyed Hearing It's Sound And I Want to Know Is There a Plan to Show Planet Earth Series?

BBC

Dear Husein,

Thank you for your message to BBC HD in the Nordic region.

We are delighted you have enjoyed viewing the Life Series on BBC HD in the Nordic region. At this stage there are no immediate plans to show Planet Earth within the next couple of months, however please be assured your request has been noted and will be made available to the team who plan future schedules.

May we take this opportunity to inform you in February BBC HD in the Nordic region will be premiering programmes including Earth Under Water, Future Earth and How Earth Made Us which we hope you will enjoy.

Best wishes

BBC HD

Pelin

Thursday 15 December 2011

Dear all,

It is great joy to be able to watch you in Turkey! I love all the shows, seriously. However I can't help but notice the poor quality of translations it makes me sad. Even though I am able to understand it perfectly, with those mistakes not everyone can understand what you are trying to convey in the programmes.

I would like to help you about it, I don't even want any kind of payment! I just want to help because you are awesome and you are one of the few channels I enjoy watching.

Looking forward to hearing from you

BBC

Dear Pelin,

Thank you for your message to BBC HD and your offer to help.

We are delighted you are enjoying watching our channel, in order for us to investigate your queries further, could you please provide us with dates and times of programmes you are experiencing issues with translations.

Best wishes

BBC HD

Dariusz

Sunday 20 November 2011

Hello. I wanted to ask why there is no Polish subtitles on BBC HD? I'm currently watching Tropic of Cancer and would like to listen to original dialogues and description, and read subtitles to understand, but there is no such option! Instead I have to listen to a speaker, that destroys the whole sound!

BBC

Dear Dariusz,

Thank you for your message to BBC HD.

We are sorry that you are unhappy with the Polish lecturing on this channel, it should be possible to switch off the lector, but this will depend on the service offered by your cable operator, and we would recommend that you contact them about this directly.

Thank you for taking the time to contact us, your feedback is important to BBC HD in the Nordic region.

Best wishes

BBC HD

Unal

Friday 11 November 2011

Dear BBC HD staff, your publication from Turkey I watch cable on the net to give us the opportunity to watch these quality publications would like to thank each one of your employees. Educate us, to teach and entertain publications ask you for bringing this to thank you again very fondly by the time I watched Hotel Babylon series film Turkey at 21:00 Do you publish? Good luck, I'm Happy I wish you continued success and implement for I'm sorry my English may be broken Sincerely yours, Unal BOZ

BBC

Dear Unal,

Thank you very much for your message.

We are absolutely delighted to hear how much you enjoy programmes on BBC HD and it was very kind of you to write to us. Regarding the series Hotel Babylon, this series is available on DVD and you may like to check availability with the BBC Shop – www.bbcshop.com – or an alternative online or local retailer. In addition, for many shows, the programme-makers release related merchandise which you may find of interest.

Thank you again for contacting us.

Best wishes,

BBC HD

Caroline

Sunday 6 November 2011

Please, We reunited Sunday 6 Nov 2011, Stockholm Sweden, at 12:20 to see the Secret Life of the Dog. Having seen it, I wished to share it with other family members and friends. And it was a No Show. In its place there was a documentary on Essex wild life. Why? And when can I see it again ??

BBC

Dear Caroline,

Thank you for your message to BBC HD in the Nordic region.

We are sorry that due to a scheduling change The Secret Life Of The Dog was not broadcast on 6 November. We apologise for the disappointment this change to our schedule caused and we would assure you that we only make changes when these are absolutely necessary.

Whilst at this stage there are no immediate plans to show The Secret Life Of The Dog again within the next couple of months, we would assure you that your request has been passed to the scheduling team who plan the future schedules for the channel so that they are aware of your interest in seeing this programme again.

May we take this opportunity to make you aware of some programmes which are premiering on BBC HD in the Nordic region within December, which include Nature's Great Events:The Great Melt, The Restaurant Series 3 and Kirstie and Phil's Perfect Christmas, which we hope you and your family will enjoy.

Best wishes

BBC HD

Husein

Wednesday 2 November 2011

Hello Thanks Very Much For This Channel it is My Best Channel And I Want To Know Is There a Plan To Show Life Documentary In a Few Weeks

BBC

Dear Husein,

Thank you for your message.

We are delighted to hear how much you enjoy programmes on BBC HD. We are pleased to tell you that the series Life is to due be shown on the channel from 26 December.

Best wishes,

BBC HD

Marcin

Saturday 29 October 2011

Hi there! I want to ask is there a chance to see in Poland 4 season of "Torchwood" on BBC HD? Marcin, Poland.

BBC

Tuesday 1 November 2011

Dear Marcin,

Thank you for your enquiry about Torchwood on BBC HD. While there are no immediate plans to show this series, this could change at any time as the process of acquiring the rights to show programmes is ongoing. We assure you we are aware of the popularity of Torchwood, as are our Acquistions and Scheduling teams. However, we should make it clear that BBC HD does not automatically acquire the rights to show BBC programmes but must compete with other broadcasters for those rights. As a result it is impossible to say when - or whether - a particular series will be shown more than two or three months in advance. We hope that this answers your query and would like to thank you again for your interest in our programming.

Best wishes, BBC HD

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